Aviva Car Insurance Customer Service Contact Number

The Aviva Car Insurance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday 9:00 AM-5:00 PM and Sunday 9:00 AM-4:00 PM.

Closed
*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

Aviva Car Insurance Contact Number Hours

The Aviva customer services team is available to take your call Monday-Friday – 8:00 AM-8:00 PM, Saturday 9:00 AM-5:00 PM and Sunday 9:00 AM-4:00 PM. Holiday availability may vary.

DayOpenClosed
Monday8:00 AM8:00 PM
Tuesday8:00 AM8:00 PM
Wednesday8:00 AM8:00 PM
Thursday8:00 AM8:00 PM
Friday8:00 AM8:00 PM
Saturday9:00 AM5:00 PM
Sunday9:00 AM4:00 PM

Tips for Contacting Aviva

• Before you contact Aviva car insurance, have all the necessary detail ready for your call. This could include your account number and also all the relevant policy number as well as the name and details of the people listed on those policies.

• Listen carefully to the Aviva contact number voice message system as this will help you to navigate to the relevant staff member who will be able to deal with your enquiry.

• Aviva customer service staff are helpful and polite, so he same respect should be paid to them. Remember that they are there to assist you and are not responsible for any issues you might have.

Frequently Asked Questions

How much have I got in my pension pot?

If you are already an Aviva customer, log in to your account online to see this information. If not or you simply want to speak to an advisor, call the Aviva telephone number on this page and ask for our current pension fund balance.

How do I withdraw money from my pension fund?

You are advised to speak to a financial adviser before any withdrawals from your fund. Keep in mind that you can take as much as you like after the age of 55 – but only the first 25% will be tax free.

Calling the Aviva car insurance number provided here will ensure that you deal with the facts and finances of your fund. Advice will have to be sought elsewhere. Check unbiased.co.uk to find a local adviser.

Where can I find a statement?

You can find your statements online or alternatively, call the Aviva phone number and ask for your latest statement to be sent out.

Aviva Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for general enquiries.

Menu OptionDial Code
You’re a Financial Advisor1
Single Premium Bonds11
Already Received Your Policy Documents111
New Business112
Endowments12
Savings Products13
Pep, Isa, Unit Trust, Defined Returns, Defined Growth or Deposit Plans Queries131
You’re a Financial Advisor1311
Use Automated Fund Price Service13111
Place an Investment or Repurchase13112
General Enquiries or Speak to an Evaluation13113
Existing or New Aviva Investor1312
Automated Valuation And Fund Price Service13121
Automated Valuation131211
Automated Current Fund Price131212
Looking For a Valuation From an Associate13122
Place an Investment or Repurchase13123
Other Enquiries13124
Discuss Your Pension Account or Bond132
Health Claim or Informing About Someone’s Death1321
Pension Policy1322
Bonds1323
Life Policies1324
Service Distributors Services Team13*
Place a Deal13*1
Enquiries13*2
Protection Products14
Retirement Products15
Life, Pension or Investment Policy Holder2
All Other Enquiries3

Aviva Car Insurance Phone Menu Options

Get through the automated phone messaging system fast for auto insurance.

Menu OptionDial Code
Motor Insurance1
Renewal11
Calling About Your Policy12
New Quote13
Claims Team14
Reporting a Breakdown or if You Need Your Vehicle Collected141
At The Road Side After an Accident And Need Vehicle Recovery142
Claims Team143
New And Existing Windscreen And Glass Claims1431
Glass Repair or Replacement14311
Your Car Insurance Includes Glass Cover or You Have an Account With Aviva143111
Third Party Insurance or You Do Not Have Glass Cover143112
Unsure What Glass Cover You Have14311 (Hold)
Existing Appointment14312
Fire And Theft1432
Any Other New Motor Claim1433
Any Other Existing Motor Claim1433
Not an Aviva Customer14341
Talk About Liability14342
Any Other Help14343
All Other Enquiries144
Home2
Renewal21
Calling About Your Policy22
New Quote23
Claims Team24
Legal Advice241
Home Emergency242
Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency2421
Central or Hot Water Fault24211
All Other Enquiries24212
Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health2422
Your Policy or Excess243
Existing Claim244
Calling For a New Claim245

Aviva Car Insurance New Quote Phone Menu Options

Get through the automated phone messaging system fast for new auto insurance quote.

Menu OptionDial Code
Car or Van Insurance1
New Quote11
Claims Team12
Reporting a Breakdown or if You Need Your Vehicle Collected121
Cancel Your Call Out1211
Other Enquiries1212
If You’re At The Roadside After an Accident And Need Vehicle Recovery122
Any Glass Claims123
Claims Team124
Fire And Theft Claims1241
Any Other New Motor Claims1242
Any Existing Motor Claim1243
Not an Aviva Customer12431
Talk About Liability12432
Any Other Enquiries12433
Customer Services125
All Other Enquiries13
Home Insurance2
New Quote21
Claims Team22
Talk About an Existing Household Claim221
Talk About an New Household Claim222
Home Emergency223
Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency2231
Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health2232
Legal Advice224
Do Not Wish to Speak to Claim’s And Would Like to Speak to Customer Service225
Any Other Enquiries23
Travel Insurance3
New Quote31
Claims Team32
New Travel Claim321
Existing Travel Claim322
Other Enquiries About Travel Insurance33
Bike Insurance4
New Quote41
Claims Team42
Reporting a Breakdown or if You Need Your Vehicle Collected421
Cancel Your Call Out4211
Any Other Enquiries4212
At The Road Side After an Accident And Need Vehicle Recovery422
Any Glass Claims423
Claims Team424
Fire And Theft Claims4241
Any Other New Motor Claims4242
Any Existing Motor Claims4243
Not an Aviva Customer42431
Talk About Liability42432
Other Enquiries About Existing Claim42433
Customer Services425
Any Other Enquiries43

Aviva Car & Motorcycle Insurance Make a Claim Phone Menu Options

Get through the automated phone messaging system fast for making a claim for your car or motorcycle.

Menu OptionDial Code
Reporting a Breakdown or if You Need Your Vehicle Collected1
Cancel Your Call Out11
Any Other Enquiries12
At The Road Side After an Accident And Need Vehicle Recovery2
Any Glass Claims3
Glass Repair or Replacement31
Your Vehicle Insurance Includes Glass Cover or You Have an Account With Aviva311
Third Party Insurance or You Do Not Have Glass Cover312
Unsure Which Glass Cover You Have313
Existing Appointment32
Claims Team4
Fire And Theft Claims41
Any Other New Motor Claims42
Any Existing Motor Claims43
Not an Aviva Customer431
Talk About Liability432
Any Other Enquiries433
Customer Services5

Aviva Health Insurance Claims Phone Menu Options

Get through the automated phone messaging system fast for health and illness claims.

Menu OptionDial Code
Health Claim or to Inform About Someone’s Death1
Pension Policies2
Bond3
Life Policies4

Aviva Endowment Phone Menu Options

Get through the automated phone messaging system fast for help with endowments.

Menu OptionDial Code
Changing Your Address1
Retirement or Pension Products2
If Your Policy Begins With The Letters Et21
Any Other Enquiries22
About All Other Policies3

Aviva Home Insurance Claims Phone Menu Options

Get through the automated phone messaging system fast to make a home insurance claim.

Menu OptionDial Code
Legal Advice1
Home Emergency2
Home Emergency Related to Plumbing, Drainage, Gas, Electrics, Roofing or Pest Infestation21
Central Heating or Hot Water Fault211
Any Other Enquiries212
Claim For Any Other Area of Your Policy e.g. Home Contents, Car, Pet or Health22
Policy or Excess3
Existing Claim4
New Claim5

Aviva Home Insurance Policy Management Phone Menu Options

Get through the automated phone messaging system fast for help with managing your home insurance policy.

Menu OptionDial Code
Home Insurance1
Renewal11
It’s About Your Policy12
New Quote13
Claims Team14
Legal Advice141
Home Emergency142
Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency1421
Claim For Any Other Area of Your Policy e.g. Home Contents, Car, Pet or Health1422
Policy or Excess143
Existing Claim144
New Claim145
Any Other Enquiries2
Calling About Your Renewal21
Calling About Your Policy22
New Quote23
Claims Team24
Reporting a Breakdown or if You Need Your Vehicle Collected241
At The Road Side After an Accident And Need Vehicle Recovery242
Claims Team243
New And Existing Windscreen And Glass Claims2431
Fire And Theft Claims2432
New Motor Claim2433
Existing Motor Claim2434
Not an Aviva Customer24341
Talk About Liability24342
Any Other Enquiries24343
Other Enquiries About, Including Your Excess or No Claims Discount244

Aviva Home Insurance Quote Phone Menu Options

Get through the automated phone messaging system to retrieve and existing quote.

Menu OptionDial Code
Home Insurance1
New Quote11
Claims Team12
Talk About an Existing Household Claim121
Talk About a New Household Claim122
Home Emergency123
Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency1231
Central Heating or Hot Water Fault12311
Any Other Enquiries12312
Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health1232
Legal Advice124
Customer Services125
Any Other Enquiries13
Travel Insurance2
New Quote21
Claims Team22
New Travel Claim221
Existing Travel Claim222
Other Enquiries About Travel Insurance23
Any Other Insurance3
New Quote31
Claims Team32
Reporting a Breakdown or if You Need Your Vehicle Collected321
At The Road Side After an Accident And Need Vehicle Recovery322
Any Glass Claims323
Glass Repair or Replacement3231
Calling About an Existing Appointment3232
Calling About Work Aviva Already Completed On Your Vehicle3233
Claims Team324
Fire And Theft Claims3241
Any Other New Motor Claims3242
Any Existing Motor Claim3243
Not an Aviva Customer12431
Talk About Liability32432
Any Other Enquiries32433
Customer Services325
Any Other Enquiries33

Aviva Investment Bonds Phone Menu Options

Get through the automated phone messaging system fast for general enquiries.

Menu OptionDial Code
Health Claim or to Inform About Someone’s Death1
Pension Policies2
Bonds3
Life Policies4

Aviva Motor Insurance Breakdown Phone Menu Options

Get through the automated phone messaging system fast for helping amending or renewing your policy.

Menu OptionDial Code
Breakdown, Van or Car Insurance1
Renewal11
About Your Policy12
New Quote13
Claims Team14
Reporting a Breakdown or if You Need Your Vehicle Collected141
At The Road Side After an Accident And Need Vehicle Recovery142
Claims Team143
New And Existing Windscreen And Glass Claims1431
Glass Repair or Replacement14311
Existing Appointment14312
Fire And Theft1432
Any Other New Motor Claim1433
Any Other Existing Motor Claim1434
Not an Aviva Customer14341
Talk About Liability14342
Any Other Help14343
All Other Enquiries144
Home Insurance2
Renewal21
Calling About Your Policy22
New Quote23
Claims Team24
Legal Advice241
Home Emergency242
Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency2421
Central or Hot Water Fault24211
All Other Enquiries24212
Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health2422
Your Policy or Excess243
Existing Claim244
Calling For a New Claim245
Travel Insurance3
Renewal31
Calling About Your Policy32
New Quote33
Claims Team34
New Travel Claim341
Existing Travel Claim342

Aviva Motorcycle Insurance Claims Phone Menu Options

Get through the automated phone messaging system fast for motorcycle insurance claims.

Menu OptionDial Code
Reporting a Breakdown or if You Need Your Vehicle Collected1
Cancel Your Call Out11
Any Other Enquiries12
At The Road Side After an Accident And Need Vehicle Recovery2
Any Glass Claims3
Glass Repair or Replacement31
Your Vehicle Insurance Includes Glass Cover or You Have an Account With Aviva311
Third Party Insurance or You Do Not Have Glass Cover312
Unsure Which Glass Cover You Have313
Existing Appointment32
Claims Team4
Fire And Theft Claims41
Any Other New Motor Claims42
Any Existing Motor Claim43
Not an Aviva Customer431
Talk About Liability432
Any Other Enquiries433
Customer Services5

Aviva Motorcycle Insurance Policy Management Phone Menu Options

Get through the automated phone messaging system fast for help managing your motorcycle policy.

Menu OptionDial Code
Motorcycle Insurance1
New Quote11
Claims Team12
Reporting a Breakdown or if You Need Your Vehicle Collected121
At The Road Side After an Accident And Need Vehicle Recovery122
Claims Team123
New And Existing Windscreen And Glass Claims1231
Fire And Theft Claims1232
New Motor Claim1233
Existing Motor Claim1234
Not an Aviva Customer12341
Talk About Liability12342
Any Other Enquiries12343
Any Other Enquiries About Claims13
All Other Enquiries About Motorcycle Insurance2

Aviva Pension Phone Menu Options

Get through the automated phone messaging system fast for general enquiries.

Menu OptionDial Code
Health Claim or Informing About Someone’s Death1
Pension Policies2
Bonds3
Life Policies4

Aviva Pet Insurance Phone Menu Options

Get through the automated phone messaging system fast to make a pet insurance claim.

Menu OptionDial Code
Recently Received Your Renewal Documents1
Claims Query2
Require a Claim Form21
Speak to a Claims Colleague22
All Other Enquiries About Pet Insurance3

Aviva Travel Insurance Phone Menu Options

Get through the automated phone messaging system fast for auto insurance.

Menu OptionDial Code
Travel Insurance1
New Quote11
Be Put Through to ‘All Clear’ For Travellers Over 80111
New Quote or Renew Your Annual Multi Trip Policy1111
All Other Enquiries About Travel Quote111 (Hold)
Any Other Enquiries112
Claims Team12
New Travel Claim121
Existing Travel Claim122
Other Enquiries About Travel Insurance13
Home Insurance2
New Quote21
Claims Team22
Legal Advice221
Home Emergency222
Experiencing a Home Emergency2221
Central Heating or Hot Water Fault22211
Other Enquiries About Home Emergency22212
Claim Regarding Any Other Area of Your Policy Coverage2222
Calling About Policy or Excess223
Existing Claim224
New Claim225
Any Other Enquiries23
Other Enquiries3
New Quote31
Claims Team32
Reporting a Breakdown or if You Need Your Vehicle Collected321
At The Road Side After an Accident And Need Vehicle Recovery322
Claims Team323
New And Existing Windscreen And Glass Claims3231
Fire And Theft Claims3232
New Motor Claim3233
Existing Motor Claim3234
Not an Aviva Customer32341
Talk About Liability32342
Any Other Enquiries24343
Other Enquiries About, Including Your Excess or No Claims Discount324
All Other Enquiries33

About Aviva

Aviva was founded in 2002 as a result of a merger between CGU and Norwich Union. A British international insurance company based in London, Aviva has over 30 million customers in 16 countries. It’s biggest market is the UK, being the biggest general insurer and leading life and pension provider, followed by being the second largest insurer in Canada.

Aviva is listed on both the FTSE 100 Index and on the New York Stock Exchange.

Formerly partly Norwich Union, Aviva transferred her client base to the new name and phased out the old name over a period of 5 years.
They purchased RAC plc Breakdown recovery in 2005 for £1.1 billion which it then later sold to The Carslyle Group in 2011 for £1 billion.

In 2012, they announced plan to close or sell 16 of their non-essential businesses to focus on the main areas of business. Part of this change was the sale of its South Korea operation.
Later that year, Aviva US Corporation was sold to Athene Holding for $1.8 billion, which was then later sold again to Global Atlantic.

In 2015 Aviva carried out a share take-over of Friends Life Group as the CEO for that group (Andy Briggs) became the UK Aviva Life CEO.

Postal Address

Aviva
St Helens
1 Undershaft
London
EC3P 3DQ