The AA customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM and Saturday-Sunday 9:00 AM-5:00 PM.
AA Customer Service Hours
The AA customer services team is available to take your call Monday-Friday – 8:00 AM-8:00 PM and Saturday-Sunday 9:00 AM-5:00 PM. Holiday support hours may vary.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||9:00 AM||5:00 PM|
|Sunday||9:00 AM||5:00 PM|
Tips for Contacting AA
• When calling AA customer service, listen carefully to the options offered by the automated service and select the correct department for your particular enquiry. This will help speed up the process and get your issue resolved or your payment made, quickly.
• Have your details ready. You will need your AA contact number or reference number as well as any vehicle registration, insurance or license details to hand. Don’t forget to have your credit or debit card with you if you’re making a payment.
• Be calm, direct and polite. The AA customer services team is there to assist you and are not responsible for any grievances you may have. The AA helpline advisors are trained professionals that are due good conduct and respect.
• The AA telephone number listed here is the best way to contact the AA. Our team regularly checks and updates any numbers to reflect this fact.
Frequently Asked Questions
What is the My AA account?
My AA is set up for AA members in order for them to view their details online. This includes the following information:
• Home insurance details
• Car insurance details
• Membership details
• Car insurance quotes
• Home insurance quotes
I haven’t received any confirmation of my registration, what should I do?
The process of registration usually takes place within a day, so if it has been less than a day – the AA may still be preparing your documentation for you.
If, however, you have waited longer than this, check your email inbox and spam/junk folders for confirmation. If there is still no sign of the registration, please call the AA phone number provided and an advisor will be happy to help.
Can I change my Direct Debit details online?
No, you will need to call AA customer service to change your bank details. This is required because of the AA policy of a positive verbal affirmation to change a monetary contract.
I don’t have cover, can you send a tradesman if I have an emergency now?
Yes. If you have an emergency at home right now, you can call them to get help. They will tell you how much it will cost to fix the problem and they will send a tradesman as soon as possible. While you’re on the phone we can also arrange cover for future emergencies or routine repairs over the next 12 months.
How many days do I have to wait before I can get Home Membership assistance?
You can get assistance from the 15th day after the start date of your Home Membership cover. This only applies at the start of your policy and not when you renew your cover. You’re not covered for problems that you knew about when you bought the cover or problems that happen before the 15th day of your cover.
How many times can I call for assistance?
You can call for assistance as many times as you need to; there is no limit on the number of call-outs. Do you cover parts and labor for emergency repairs? Unlimited call-out, labor, parts, materials and VAT costs are covered for all Home Membership cover options.
Are there any excesses to pay if I make a claim?
For most customers an excess is optional. You can choose a £50 excess, a £99 excess or no excess at all. If you choose an excess, this is payable for each call-out you make.
AA Breakdown Phone Number Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast when calling the AA Breakdown number for enquiries and claims
|Menu Option||Dial Code|
|Broken Down, Need Roadside Help||1|
|Already have Breakdown Cover||11|
|Already have Breakdown Cover||111|
|Need AA to Attend Your Vehicle or have an Existing Breaking||1111|
|Accident or Collision||1112|
|Do Not Need AA to Attend Your Vehicle but have an Enquiry||1113|
|Not have Breakdown Cover||112|
|Don’t have Breakdown Cover||12|
|Get Quote or Take out Breakdown Cover – Non AA Members||2|
|Cover In Uk||21|
|Cover In Europe||22|
|Calling About Breakdown Membership||31|
|Car or Home Insurance||32|
|All Other AA Products and Services||33|
|Card Data Check||333|
|Previous Card Data Check||3331|
|New Card Data Check||3332|
|Query With Completed Card Data Check||3333|
|International Driving Permit||334|
|International Driving Permit Postal Application||3341|
|Application Already Submitted||3342|
AA Car Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Car insurance enquiries
|Menu Option||Dial Code|
|About Existing Policy||12|
|About Car Breakdown Cover||3|
AA Home Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Home insurance enquiries
|Menu Option||Dial Code|
|About Existing Policy||22|
About Automobile Association
AA (Automobile Association) is a British motoring association was originally founded to help motorists avoid speed traps in 1905 and was demutualised 1999 to become a private limited company.
Providing a service for early motorists was the main function of the AA and it erected warning signs and even had patrols of men on bicycles warning motorists of speed traps ahead (something that was quickly outlawed.
Today the AA is listed on the London Stock Exchange as a constituent of the FTSE 250 Index. They now provide car insurance, breakdown cover, driving lessons, road maps, loans and motoring advice.
Away from motoring, the AA also has a rating system for restaurants, hotels, campsites, caravan parks and guest accommodation. Properties are rated on a scale of 1 – 5 (stars) and hotels are given a percentage score or an “AA inspectors’ Choice” award.
Restaurants are awarded “AA Rosettes” on a 1 – 5 scale. This usually speaks to the fine-dining establishment and is an exclusively difficult achievement as only about 10% of restaurants have 1 Rosette.
AA Customer Support
Hampshire RG21 4EA
Table of Contents
- 1 AA Customer Service Hours
- 2 Frequently Asked Questions
- 3 AA Breakdown Phone Number Menu Options & Dial Code Shortcuts
- 4 About Automobile Association